Customer satisfaction is important. When you visit a nail salon or spa, you expect skilled service and results that match your preferences. But sometimes, things may not turn out as expected.
At Happy Nail And Spa in Kissimmee, we strive to address any concerns you may have. If your service did not meet your expectations, we encourage you to let us know so we can help. Here’s what you should do if you’re not satisfied with your visit.
Your Satisfaction Comes First
We recognize that every guest is unique, with individual tastes and needs. Because of this, feedback helps us offer the best experience possible and handle any problems quickly.
Your feedback matters to us. If you’re unhappy, we want to make it right.
Step 1: Tell Us Within 10 Days of Your Visit
If you are unhappy with your nails, please reach out within 10 days. This allows us to see the service as it was provided and address issues while your nails are in similar condition.
Prompt communication helps us react quickly. If you wait too long, it may be hard to see what needs to be fixed.
Why 10 days is important:
- Your nails haven’t changed much since your visit
- We can more easily understand the issue
- Corrections are more straightforward during this period
- Tells us you care about your results
Let us know right away if you’re unhappy. We prefer to resolve the issue sooner rather than later.
Step 2: We’ll Address and Resolve the Issue
After you contact us, we will review the concern and offer a touch-up or redo if necessary. There is no extra charge for fixing issues directly related to your service.
What you can expect:
- We’ll listen to what went wrong
- Check the problem for a better understanding
- Decide if a touch-up, fix, or redo is needed
- Plan a return visit that works for you
- Make sure you leave happy after the follow-up
We aim to correct any problems, no matter how big or small, so you’re satisfied with the outcome.
Step 3: Contact Us or Speak with a Manager
You’re welcome to call us directly or ask for a manager when you visit. We’re here to listen and help resolve concerns quickly.
How you can reach out:
- Call our team
- Visit the salon and request a manager
- Share your experience and your expectations
- We’ll work with you to resolve the matter
Giving details helps us understand what went wrong, so we can take the right steps to fix it.
Tips for Positive Results
Follow these steps for the best outcome:
During your appointment:
- Clearly describe your preferences
- Ask questions when unsure
- Say something if anything feels wrong while you’re here
- Look over your nails before leaving
After your appointment:
- Follow suggested aftercare
- Steer clear of activities that could harm new nails
- Contact us within 10 days about any concerns
- Honestly explain any mismatch with your expectations
Open communication leads to better service. Knowing your needs helps us provide better results.
We Are Ready to Assist
We value your satisfaction. If an issue arises, we’re dedicated to finding a solution. Please reach out if you’re not happy with your service.
📞 Call to book: (407) 390-8836
📍 Location: 3260 Vineland Rd suite #105, Kissimmee, FL 34746
We are always dedicated to your satisfaction at Happy Nail And Spa.